Shipping & returns
Subject to availability and receipt of payment, requests will be processed within 5 working days and then delivery confirmed by way of email. Hemporium cc will courier the item/s to the specified address in South Africa at a cost of R80. Please allow a further 2-7 days for delivery.
If you choose to collect your order from our Westlake Store, please phone 021 702 4988 to confirm the time & date when your order will ready for collection. (The store is generally open from Monday to Friday from 09:00 to 16:00 but it is best to confirm if someone will be available to assist you).
Return and Refunds Policy
The provision of goods and services by Hemporium cc is subject to availability. In cases of unavailability, Hemporium cc will refund the client in full within 30 days. Cancellation of orders by the client will attract a R10 administration fee.
If for any reason you are not satisfied with part or all of your purchase, you can return it in its original condition for a voucher or exchange within 10 days of receipt.
Please return the item in its original packaging with any swing tags attached to:
Hemporium
15 Bell Crescent
Westlake Business Park
Westlake
7945
Please note that you need to inform us of your intention to return the product and send us the tracking number for pre-paid postage.
Unfortunately we cannot accept returns without a tracking number or if they have been customer worn or damaged.
Colours of the products may vary slightly from the photographic representations on the site.
It is with regret that due to customs restrictions and duties there is not a returns policy on international orders.
International Restrictions for Retail & Wholesale Orders Additional Terms Apply
The customer is responsible for the cost of freight and any customs duties that their country of destination might enforce upon them.
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